Privacy policy
This privacy policy explains which personal data we process in connection with our website and our services. It is based on the Swiss Federal Act on Data Protection (FADP / DSG). The German version is authoritative.
1. Controller
Reinigungsexperten, [Full name / company name], [Street and number], [Postcode] Zurich, Switzerland
Email: info@diereinigungsexperten.ch · Phone: +41 78 256 26 72
2. Data we process
- Contact requests: When you contact us through the quote form, WhatsApp, email or phone, we process the details you give us, such as your name, phone number, email address, location, requested service, message and any photos.
- Job data: To carry out and invoice a job, we process your address, appointment, service and payment details.
- Server log data: When you visit the website, our hosting provider automatically stores technical data such as IP address, date and time, page visited, browser and operating system. This data is used to run the website securely.
When you submit the quote form with “Send by email”, your details are sent to us as an email through our web server. They are not stored on the website itself. “Send via WhatsApp” opens WhatsApp with a pre-filled message that you send yourself.
3. Purpose
We process your data to answer your request, prepare a quote, schedule appointments, carry out and invoice jobs, and operate the website securely.
4. Sharing with third parties and abroad
- Hosting: Our website is hosted by Hostinger International Ltd. (Cyprus), where server log data is processed.
- WhatsApp: If you contact us via WhatsApp, your messages are transmitted through WhatsApp Ireland Limited (Meta). Data may also be transferred to the USA. WhatsApp's own privacy terms apply as well. If you do not want this, please contact us by email or phone.
- Email: Emails are transmitted and stored by our email provider [Email provider, e.g. Hostinger].
Otherwise we only share your data when it is needed to carry out a job or when we are legally required to. We never sell data.
5. Cookies, analytics and fonts
Our website does not use cookies or any analytics or tracking tools. Fonts are stored on our own server, so no data is sent to Google or other providers for this purpose.
6. Retention
Requests that do not lead to a job are deleted after 12 months at the latest. Job and accounting records are kept for as long as the law requires (usually 10 years).
7. Your rights
You have the right to request access to your personal data, and to have it corrected, deleted or handed over to you. You can object to the processing. To do so, write to info@diereinigungsexperten.ch. You can also file a complaint with the Federal Data Protection and Information Commissioner (FDPIC / EDÖB).
8. Changes
We may update this privacy policy at any time. The version published on this website applies.